Inviting someone into your home is an act of trust. Whether it’s for a few hours of companionship or ongoing practical support, it’s important to feel confident about the person you choose to work with.
ilarna is designed to support that confidence. Rather than simply listing profiles, the platform brings together independent, self-employed ilarna Personal Assistants who have completed a structured onboarding process. This helps you make an informed choice about who feels right for you and your home.
How Personal Assistants join ilarna
We believe safety comes from clear checks, transparency, and informed choice. Before appearing on the ilarna platform, Personal Assistants complete the following steps.
1. Identity and right-to-work checks
All applicants complete secure identity checks and provide evidence of their right to live and work in the UK. This is a basic requirement for joining the platform.
2. Enhanced DBS check
ilarna Personal Assistants must hold a current Enhanced Disclosure and Barring Service (DBS) certificate. This helps confirm their suitability to work in one-to-one home settings.
3. Introductory conversation
Applicants take part in a video conversation with the ilarna team. This isn’t about assessing care delivery, but about understanding communication style, experience, and how they approach working respectfully in people’s homes.
4. References and experience
Where relevant, references and stated experience are reviewed so profiles accurately reflect the type of support an ilarna Personal Assistant is offering.
Your role in choosing the right person
While ilarna carries out these checks, the final decision always sits with you.
Clear profiles
Each ilarna Personal Assistant has a detailed profile showing their background, experience, and interests, often including a short video introduction.
A first conversation
Before starting, we encourage a relaxed introductory chat (by video or in person). This gives you space to see whether the relationship feels comfortable and right for your home.
Private, secure messaging
All early communication can happen through the ilarna platform, keeping personal contact details private until you’re ready to move forward.
Transparency through the ilarna platform
Once support begins, the platform offers tools designed to keep things clear and visible — without directing or supervising the work itself.
Visit notes
ilarna Personal Assistants may share brief notes after visits, if you choose, helping you and your family stay informed about everyday routines.
Secure payments
Payments are handled through the platform, so you don’t need to manage cash or share bank details directly.
Community feedback
Reviews and feedback from other users help provide additional context when choosing who to work with.
Finding the right match
Feeling safe is the foundation of any good working relationship. By putting checks, transparency, and choice at the centre, ilarna aims to make it easier for you to find an ilarna Personal Assistant you trust, and to build a relationship that feels comfortable and respectful over time.
Ready to find a person you can trust?
Find an ilarna Personal Assistant
Have questions about our onboarding process? Our team can talk you through how we verify profiles and help you arrange your first introductory chat. Call us: 0208 050 4805 | Email: hello@ilarna.com
ilarna is a platform that helps people connect with independent, self-employed ilarna Personal Assistants. ilarna carries out onboarding and background checks (including Enhanced DBS), but does not provide, manage, or supervise the delivery of support.
